Baggage management by the world’s airlines improved again in 2016 as the industry focuses on technology investments and prepares for a step-change in handling by June 2018. According to the SITA Baggage Report 2017, released last month, the rate of mishandled bags was 5.73 bags per thousand passengers in 2016, down 12.25 percent from the previous year and the lowest ever recorded.
This is good news for the rising number of passengers, which last year hit an all-time high of 3.77 billion. Since 2007, the rate of mishandled baggage has fallen 70 percent due to investment in technologies and process improvements by the world’s airlines and airports. Over the coming 18 months, this is expected to improve even further. IATA members, the majority of the world’s airlines, have adopted a resolution requiring every piece of checked baggage to be tracked along its journey by June 2018.
Ilya Gutlin, SITA President, Air Travel Solutions, says: “It is frustrating for passengers and airlines when bags go missing but the days of not knowing where your bag is will soon to be a thing of the past. We are on the brink of a new era in airline baggage management because the world’s airlines are committing to track baggage throughout its journey.
This requires data capture, management and sharing across airlines, airports and ground handlers giving a better view of where each piece of luggage is at every stage. At SITA we are providing several tracking innovations that will allow the air transport community to scale up their tracking capabilities without massive capital investments.”