Algeria’s Air Algérie has migrated the bulk of its operations onto the Amadeus Passenger Service System. This includes the airline reservation, inventory, ticketing, revenue management, loyalty, payment, departure control and digital capabilities.
The move comes in an effort to expand its service capabilities, and it is a critical step in a ten-year transformation programme started by Air Algérie in 2017.
The airline plans to upgrade the majority of its operational and travel management systems through Amadeus over the next decade.
Zohir Houaoui, head of commercial division at Air Algérie, said that with this shift, the compnay "expects to provide customers with the best travel experience on the one hand, and to optimize costs, simplify internal procedures, automate processes, and develop new partnerships."
"Although a migration of an operational and travel management system is a complex process, the challenge was met thanks to the efforts of all Air Algérie’s employees who embraced this great change. Our next step with Amadeus is to complete the programme in its entirety and an important part of it would be the implementation of digital payment in Algeria," Houaoui said.
Maher Koubaa, VP of arlines Middle East, Turkey and Africa at Amadeus IT Group, commented, “Airline passenger service systems are mission-critical for any carrier, enabling airlines to grow and optimize their revenues with speed and efficiency.
“They are also highly-complex systems that require a great deal of technical expertise in today’s digital world. Over 200 airlines around the globe are already using the Amadeus Passenger Service Systems and we look forward to cooperating with Air Algérie to develop its competitive edge and achieve its expansion plans.”