Bahraini telco exceeds global telco satisfaction norm

Bahraini telco exceeds global telco satisfaction norm
"Our efforts and plans are in line with the Kingdom of Bahrain’s vision to be a Middle East hub for ICT solutions," says CEO Al Hashemi.
Published: 16 April 2017 - 3:40 a.m.
By: CommsMEA staff writer

Batelco came out ahead of its competitors in the recent IPSOS survey carried out in Bahrain to rates customers’ satisfaction with their telecoms provider. Batelco scored 8.5 out of a possible 10, and was the only player in Bahrain to exceed the global telecom satisfaction norm which is 8/10. The telco was further recognised by Speedtest by OOKLA in November 2016  as Bahrain’s fastest mobile internet provider.

Batelco Bahrain CEO Eng. Al Hashemi said: "Batelco’s investment in new and upgraded networks ensures that our customers have access to fast speeds and reliable services. Additionally, we have invested in establishing the largest customer contact centre in Bahrain and in training hundreds of staff in handing customer issues efficiently."

Bahrain is internationally in 29thplace, according to the ITU’s 2016 ICT Development Index. Additionally, in the World Economic Forum’s most recent ‘Global Network Readiness’ report, the country was ranked 28th out of 139 countries in terms of overall network readiness in 2016.



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