The percentage of individuals using internet has increased to 98%, according to the latest telecommunications services residential market survey report of TRA Bahrain. 98% of respondents have access to internet services compared to 89% in 2015, while a low percentage of respondents have access to a fixed lines service. The survey shows that the use of social networking sites is the main internet activity for 93% of internet users, followed by the email by 71% and downloading multimedia content by 70%.
Bahrain is ranked 1st globally for mobile broadband penetration and 2nd for internet users, according to the ITU data and the Global Competitiveness Report (2017-2018) that was published at the end of September 2017 by the World Economic Forum.
Sh. Nasser Bin Mohamed Al Khalifa, acting general director of TRA said: "We are pleased to see that the results of this survey and the latest reports published by international organisations confirm that we are moving forward to achieve the Government's vision for the sector that Bahrain will remain at the forefront of digital developments, within the region and globally, as stipulated in the Fourth National Telecommunications Plan."
31% of the respondents have multiple mobile SIM cards instead of only one, primarily in order to take advantage of various promotions that mobile operators offer, or to use separate SIMs for voice and mobile data, or to have separate SIMs for business or personal use. This percentage has decreased compared to the 2015 survey’s results, where it was 41%, which indicates that mobile services have evolved to suit the requirements of users.
For the first time, the survey covered information related to using e-commerce in the Kingdom. 29% of the survey sample reported engaging in e-commerce activities mainly for shopping. For those who did not engage in e-commerce activities, the main reason was that they consider online shopping to be unsafe.
With regards to users’ satisfaction, the survey shows that 82% of respondents are satisfied with their overall fixed line services, 90% are satisfied with their overall mobile services, and 84% are satisfied with their overall internet services.