Kuwait government and Zain joining up for smart utility meter project

Kuwait government and Zain joining up for smart utility meter project
Published: 25 September 2018 - 4:12 p.m.
By: Mark Sutton

Kuwait's Ministry of Electricity and Water has announced a new smart meter project which will connect hundreds of thousands of buildings across the country.

The project will install a total of 800,000 electrical meters and 300,000 water meters to homes and office across the country, helping to meet the New Kuwait Vision 2035 goals of effective governance.

The project is a partnership with telco Zain, business consultants Oliver Wyman, and Ericsson, acting as the systems integrator.

Smart meter sensors will transmit water and electricity data on Zain's networks to the Ministry's digital core. Ericsson will provide SAP's HANA in-memory platform to process the data, which will be used for real-time data on utilities usage and billing.


By running on a digital core, the Ministry can enable customers to pay bills online and via mobile apps, alert customers if their utilities usage spikes, and "gamify" the experience to encourage more sustainable utilities usage. The Ministry can also contact customers in case of utilities emergencies.

"Kuwait's residents expect to interact with their utilities providers as quickly and easily as any private sector company," said Dr Meshan Alotaibi, Assistant Undersecretary of Consumer Affairs at the Ministry of Electricity and Water in Kuwait. "By partnering with global technology companies, real-time utilities usage and billing will help our customers to save time and enhance our utilities maintenance and sustainability, all in line with Kuwait National Development Plan's smart government goals."

Said Ahmed Al-Faifi, senior vice president and managing director at SAP Middle East North: "Digital energy networks and smart meters are transforming utilities providers around the world, with the Kuwait Ministry of Electricity and Water demonstrating leadership in developing next-generation energy infrastructure. We're exchanging global best practices in smart utilities for the Ministry to have a 360-degree customer view, for more efficient utilities maintenance, transmission, and distribution."

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