How duct cleaning companies are cheating customers

How duct cleaning companies are cheating customers
Epsco has been around in the UAE for more than 22 years.
Published: 6 March 2018 - 8:34 a.m.
By: Nikhil Pereira

Air ducts are a major component of the HVAC system, which need to be regularly cleaned and maintained to ensure clean and healthy air is supplied through the system. Regular maintenance also helps in optimising a system’s efficiency in terms of cooling performance and reduction in energy consumption.

Epsco’s VP George Thomas takes some time out to shed light on his firm’s long standing relation with the sector.

What are some of the current trends in duct maintenance?

We are witnessing a positive trend in the uptake of air duct cleaning services from both the commercial and residential sector. This is due to the increasing health concerns and greater awareness from customers. The local municipalities’ stricter public health regulations and monitoring has helped commercial customers to seek our services more often. We foresee the positive trend to continue as residents, FM service providers and regulatory authorities are becoming increasingly conscious of health hazards.

Tell us about some of the challenges in the market.

As a pioneer in providing indoor air quality services, we have tried to foster a culture of awareness with regards to unclean HVAC systems. However, we feel more needs to be done on this front as there are still a huge number of people who are unaware of the health hazards related to unmaintained air ducts.

Give an insight into the malpractices witnessed in the market.

Low cost service providers, engage in various malpractices. A few companies clean only a part of the system while claiming to provide integrated service to all components. They also use standard pre-clean survey reports citing suspected presence of poisonous mould to fool unsuspecting customers.

There are others who claim membership to international trade bodies such as the National Air Duct Cleaners Association (NADCA), and claim its staff are certified, when in reality they may have just one certified personnel who isn’t even a technician.

Tell us a bit about certifications and Epsco’s market reputation?

Epsco has been in operation for the last 22 years. We have firmly stood our ground to remain as professional as possible. We continuously engage with different training and certification bodies, our technicians have earned Continuing Educational Credits (CEC) every year to renew their technical qualifications. Keeping NADCA membership (since 1997) and following its globally accepted standards in the provision of the service is evidence of Epsco’s commitment to providing high standard of service. We also have the most number of qualified and certified technicians, with the most man hours under our belt. Our staff recognise our pedigree as 15% of them have stayed with the company for more than 10 years.

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