In a recent podcast interview with Transguard managing director Greg Ward, he voiced his opinion on the general state of the FM sector in the region to sister-publication Construction Week Middle East.
When asked what would be the three aspects he would want a change to reflect in Ward said the following:
On time payment
Greg Ward says he is wishing for disputes regarding payments to get turned around quicker. “It’s too easy to push it into a corner that takes a year to turnaround and small companies can’t handle that because they can’t pay their staff. I keep telling the team about the importance of cash flow.”
Cheaper isn’t always better
Ward also urged clients to take a sustainable approach while awarding contracts. Instead of selecting the lowest priced service provider it’s better to look at a partnership approach. “Our staff working in the operation of a building believe they are part of the site, which is right and how it should be done. It’s not sustainable to keep arguing about payments for the duration of the contract.” Ward said.
Total facilities management is still relevant
On the matter of TFM, Ward says clients aren’t always getting the best value in handing out several FM contracts – the cleaning contract awarded to a different one than pest control. “If you look at the rest of Europe or the USA they have a one-stop shop solution. You can still have suppliers [sub-contractors] under that but you are paying just one overhead.”
This leads to a “win-win” according to Ward which also leads to better staff payment. “If you do it in the right way you can then eek the best out of the performance based model.”
Listen to the full podcast here: https://soundcloud.com/constructionweek/transguard-on-the-future-of-fm