Interview: Naim Maadad on the Middle East hospitality landscape

Interview: Naim Maadad on the Middle East hospitality landscape
Published: 11 February 2018 - 10:06 a.m.
By: Claudia De Brito

Born into a hospitality family, Naim Maadad initially rejected what was to become his career, and eventually his passion. His family owned and ran 11 restaurants in Adelaide, Australia, but he decided that he wanted to be a politician. However, two years into an economics degree at Flinders University, he decided to quit and enroll at Le Cordon Bleu hospitality school. After graduating and working with his family for a while, Maadad went on to work for international hotel chains and resorts in Australia, achieving a great deal in a short period of time: “By the time I left Conrad I was heading F&B at a very young age (26).”

Maadad’s first stint abroad was the Yokohama Bay Sheraton opening: “It was my first stint abroad; I was young, no Japanese at all, no international experience and I landed there.” Then came a call from Philippe Charraudeau, the opening general manager of the Burj Al Arab. Maadad elaborates: “We’d worked together before. He called me up and said ‘I’m doing an opening. Don’t say yes or no. Have a look at this link and tell me when you want to join.’”

In the end, the move was a short-lived one: “I did 14 months. I couldn’t hack it. Sheraton and Conrad had a lot of structure and I’m generally very disciplined. Jumeirah at the time only had Jumeirah Beach Hotel and Burj Al Arab so they weren’t really a company. They were an aspiring company.”

Still, the region had made an impression on him and after another stint in Japan, this time at the Hilton Tokyo where he was the hotel group’s youngest GM, Maadad joined Six Senses where he was the area GM for the Middle East and was part of the opening team at Zighy Bay: “Within a period of four years at Six Senses, I started as area GM and by the time I left I was MD of the company. So I did extremely well with them. It’s also where I met my current business partners.” Other moves with Minor Group and Rixos followed but the plan was always to come back to Dubai.

Maadad started Gates Hospitality in 2010 and launched the company’s first project in 2012 with Ultra Brasserie. In addition, Gates Hospitality is the parent company of Reform Social & Grill Dubai, Dubai’s first gastropub and home-grown brands such as Bistro Des Arts, folly by Nick and Scott and, most recently, Via Veneto in Dubai’s Downtown neighbourhood.

Explaining the thought process behind each of his concepts, he says: “I’m not selling brands. I don’t have 20 Carluccio’s. It’s not about that. The site normally dictates what the brand is going to be”.

The entrepreneur is thorough in his research and analysis of each location he considers. Maadad explains: “Before opening Bistro Des Arts, I spent days on end there trying to understand who goes to that area. I look at the location and who uses it and determine the brand that would work there. It’s homework and it’s understanding your local demographics, the spending, the audience, the parking and the competition.”

Factors such as rent and licensing make finding the appropriate location for a concept in Dubai particularly challenging, and waiting for the right one often means losing a contract. Maadad explains: “I had the rights for Beefbar for three years and I didn’t do it. Now they’re coming with someone else. I couldn’t find the right location for Beefbar. I said to the owning company of the brand ‘I could open one tomorrow but if you’re going to close in three years, who’s going to win?’”

He continues: “This is where I’ve been very successful. Don’t do it for the sake of saying we have this. Do it for the sake of the next five years and knowing that it’s going to make money.” Maadad adds: “There’s longevity and relevance to the market with all the brands. Every one of them has a story. They have depth, there’s a story behind them. It’s not just ‘let’s open a restaurant and see how it goes’.”

Story or not, no concept is immune to market forces, and Maadad hints that change could be afoot at Reform: “Watch this space. This space could be something else very soon.” He continues: “In Dubai, we’re spoilt for choice and now if you don’t bark loud and fast and support it with backbone, you lose because there are so many people barking. Reform is an institution and the institution is ready for a bit of an evolution.”

This is a town where, if a brand doesn’t evolve, it runs the risk of being forgotten: “Brand loyalty in Dubai is absolutely nothing. There is no brand loyalty. People just follow where there is value, consistency and they need to have a story because without them, people take you for granted.”

He adds: “Value, variety, efficiency and recognition are the pillars of my brand. We always say innovate, belong, enrich engage. That’s what we’re about.”

A Gates concept that ticks all of those boxes is folly, headed by chefs Nick Alvis and Scott Price and sommelier Viktorija Paplauskiene. Maadad says: “When we opened folly, I said folly would change the food scene in Dubai and I’m very proud to say that from a food perspective, we’re there. There are very few people who can compete with us. I can name them and I don’t need a full hand.”

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