FCS Computer Systems (FCS) and NEC Enterprise Solutions EMEA (Europe, Middle East and Africa) have confirmed a partnership agreement incorporating FCS solutions into the NEC hospitality offering for the EMEA hotel sector.
“This partnership is not just only about call accounting and voicemail, but also about providing NEC partners a fully featured range of new solutions to offer their hotel partners, thereby enhancing the value and relationship of new and existing customers,” said FCS’ vice president EMEA Eric Rogers.
“With our Smart Hospitality drive and Executive Hospitality Partner Program, we are continuously building onto our in-depth experience and expertise in serving the hotel industry worldwide and supporting our business partners with integrated solutions that enable them to go to market more successfully,” said NEC hospitality director EMEA Kees Van Donk.
He added: “This partnership with FCS is a valuable addition to the solutions we offer in our NEC Smart Hospitality Framework.”
Under the new agreement, NEC Enterprise Solutions, NEC partners and their hotel clients will have access to FCS’ full suite of hotel operations management applications. The multi-language, web-based applications streamline back-of-house and front-of-house hotel operation needs, from real-time maintenance requirements to housekeeping management to guest issue tracking and a comprehensive customer relationship management platform. The applications can interface with the hotel industry’s most popular property management systems, and can be implemented either à la carte or as a full comprehensive suite. The applications also feature mobile apps, enabling hotel staff to stay connected on property.