Zomato owner Talabat has apologised to restaurants for restricting partnerships to those who agreed to cancel their agreements with competitors Uber Eats and Deliveroo amid challenging times due to the coronavirus pandemic, which has left F&B operators relying heavily on delivery.
In a statement which came just hours after sister publication Arabian Business revealed the platform’s new move via a series of emails between a restaurant and senior Talabat executives, Mo Yildirim, Managing Director for the UAE, said restaurants on the platform have the choice to work with any delivery company.
“In these challenging times, after safety, our top priority is to ensure business continuity for everyone in our ecosystem, meaning restaurants, riders and customers and our employees. We take this very seriously, and have reached out to those restaurant partners involved to apologize and to reassure all our partners that they have the choice to work with any other platforms or providers,” he said.
The news comes amid widespread unhappiness at the refusal of delivery aggregators to renegotiate their commission rates with restaurants, with several prominent members of the F&B industry requesting they do so.
Careem Now and The Entertainer have both reduced or waive their commissions in light of the coronavirus, but so far the larger companies such as Uber Eats, Deliveroo and Talabat have refused to do so.