UPS has expanded its UPS My Choice service to 96 additional countries and territories, bringing the total to 112 served.
The service is now available in countries and regions in the Middle East, Africa, Asia Pacific and the Indian Subcontinent, Caribbean and Central and South America, and Oceania.
It has also been in Europe, ensuring the package-delivery management service will be in the world’s major e-commerce markets in time for the key holiday shipping season.
“UPS My Choice users will have access to e-mail notifications that a delivery is on its way, an alert the day before delivery, notification that package is out for delivery, and a notification that delivery is completed,” said Nando Cesarone, president of UPS International. “With this expansion, shippers can benefit from fewer customer inquiries, while consumers enjoy increased visibility.”
The expansion, which takes UPS My Choice service far beyond the original 16-country-and-territory footprint, comes in two phases: The first brought the service to 48 additional locations worldwide over the summer. Phase two includes another 48 countries and territories.
This expansion, the largest since the service was launched seven years ago, comes as UPS My Choice enrollment crosses the 52 million-member mark worldwide. This combination of scale and geography provides e-commerce shippers a distinct advantage as cross-border shopping increases.
In countries where technology allows delivery change options, users can send them to another address, opt for delivery on another day or route packages to UPS Access Point® locations in some countries across North America and Europe.
There are currently more than 28,000 UPS Access Point locations worldwide, which include independently owned and operated businesses that offer customers a convenient and safe place to pick up shipments on their schedule.
According to the global UPS Pulse of the Online Shopper study, consumers, especially those in urban areas, are increasingly using alternative delivery options, and interest in shipping to alternate delivery locations is growing with online consumers.
Expanding the UPS My Choice program provides greater visibility during the delivery process, wherever and however consumers receive their packages.
“While UPS has offered package tracking for more than a quarter of a century, we recognize that consumers want more choice, control and convenience,” said Cesarone. “Adding more global markets to this valuable service shows that we’re committed to offering both shippers and consumers the tools they need.”