New CEO of DHL Express says logistics giant will be focusing on digitalisation

New CEO of DHL Express says logistics giant will be focusing on digitalisation
Because Freightquote connects to DHLInteractive, the company's online customer shipping and tracking portal, DHL's new service will streamline customers' experience, which makes DHL a more attractive 3PL.
Published: 16 January 2019 - 6:19 a.m.
By: Logistics Middle East Staff

The new CEO of DHL Express, John Pearson, is expecting continued positive developments for the global express market and the company, thanks to booming cross-border e-commerce, digitalization and its strategic positioning in all industry verticals.

Pearson has been instrumental for DHL Express’ decades’ long success story and expects growth figures to continue in 2019 and beyond for the express division of the group. He took over from Ken Allen who became CEO of the newly established DHL eCommerce Solutions division.

“We are pleased to have John Pearson join our Corporate Board,” said Frank Appel, CEO Deutsche Post DHL Group. “He has a proven track record and a deep understanding of the Express business. John’s extensive operational knowledge and business experience within the division will ensure a continuation of the successful growth path of DHL Express in the years to come.”

DHL Express aims to capitalise on developments in global trade in the coming years with its unparalleled network in 220 countries and territories, says Pearson.

“DHL Express has experienced a tremendous success story over the last ten years, where its annual top line growth has made substantial financial contributions for the Group. This development was very much driven by our dedication to quality, the uncompromising engagement of our 100,000 employees worldwide and the insane customer centric culture,” he said.

As a result of increasing e-commerce, markets in Europe, the US and Asia are registering continuous economic growth and represent significant potential for cross-border express shipping in the consumer area.

In addition, these markets continue to form the foundation for B2B-driven logistics services for industry sectors such as automotive, life sciences and healthcare, banking, retail and technology.

“We will use all existing channels to transform every opportunity into top line growth,” added Pearson. “We are modernising our regional and intercontinental air fleet, we will continue to invest in our international infrastructure and innovative technologies, while making sure to further align our delivery processes with the needs of our customers in order to maintain our excellent level of customer experience and satisfaction.”

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