Artificial Intelligence will evolve the workplace; report

Artificial Intelligence will evolve the workplace; report
While AI technology is still in its infancy, virtual assistants are becoming popular.
Published: 10 August 2017 - 1:31 p.m.
By: Aasha Bodhani
Almost two thirds of organisations expect to adopt some form of artificial intelligence (AI) within their enterprise by 2019, a new study by Dimension Data shows.

While AI technology is still in its infancy, virtual assistants, and, in certain industries such as banking, virtual tellers and virtual advisors are on the rise.

The survey, Dimension Data's Digital Workplace Report: Transforming Your Business, revealed that 62% of research participants expect to have emerging technologies such as virtual advisors in their organisations within the next two years. In addition, 58% expect to start actively investing in technology that powers virtual advisors in the next two years.

Though survey respondents revealed they are in the early stages of developing a plan, 30% of organisations are reaping the benefits from their digital transformation journey.

"It's no longer enough to simply implement these technologies," said Krista Brown, Dimension Data's group end-user computing SVP. "Organisations have grown their use of analytics to understand how these technologies impact their business performance:  64% use analytics to improve their customer services, and 58% use analytics to benchmark their workplace technologies."

However Brown revealed several issues as to why companies had not yet begun their digital transformation, one being that corporate culture can often resist change, plus IT issues prevent a successful adoption and other participants cited organisational issues.

Brown added: "The complexity of the existing IT infrastructure can present a major hurdle to implementing new collaboration and productivity tools to support flexible workstyles. Successful transformation implementations are achieved when IT works closely with line-of-business heads."

Enterprises are also turning to new workplace technologies to drive increased customer service, with 45% of respondents saying they've improved customer satisfaction as a result of their use of digital workplace technology.

This research highlights the process underway to transform regional countries from oil dominated economies into digital, smart, mobile, and data enabled services driven economies.

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