ManageEngine enhances troubleshooting features to Desktop Central

ManageEngine enhances troubleshooting features to Desktop Central
Mathivanan Venkatachalam, director of product management for Desktop Central.
Published: 22 July 2017 - 7:40 a.m.
By: Aasha Bodhani

ManageEngine has introduced enhanced troubleshooting tools to its endpoint management solution, Desktop Central.

The new functionality, which supports Linux, enables IT admins to troubleshoot remote computers using voice and video, control multiple monitors whilst troubleshooting, and manage computers' registry keys remotely.

The update helps enteprises reduce the cost per ticket and average resolution time, plus which less time spent on each ticket IT admins can improve their productivity.

"Enhanced SLA resolution time combined with a lower cost per ticket can dramatically increase a business's profit and productivity," said Mathivanan Venkatachalam, director of product management for Desktop Central.

Luke Schaedle, director of information technology at Good Will-Hinckley, a ManageEngine customer since 2013, added: "The new tools in Desktop Central have saved me countless hours and days of remote troubleshooting, allowing me to help people even faster because of the remote access capabilities. It really has lived up to my expectations."

Key highlights include:

- Voice and video calling: Resolve issues remotely and easily by initiating a voice or video call with an end user.

- Remote registry: Manage the registry for remote computers from a central location.

- Multi-monitor troubleshooting: Troubleshoot with an extra edge by switching between multiple monitors at the same time and adds extra visibility.

- Updates to Linux support: Deploy business apps to Linux computers, including the latest Debian and Ubuntu flavours.

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