Knowlarity's cloud communication solutions enable banks in the region to improve their customer service, offering a personalised experience.
The company can offer its Payment Verification Call support, ATM solutions, Emergency Response solutions, virtual numbers for relationship managers, personalised automated EMI reminders and ROI tracking for campaigns.
Using cloud communication solutions ensures that the misuse of cards is avoided, customer grievances are resolved and ROIs of campaigns are tracked.
Knowlarity's virtual contact centre ‘SuperReceptionist', ensures companies never miss a call through virtual numbers and real-time tracking and research. It can process a million calls an hour without any complexity, features such as CRM integration, ROI Tracking, click-to-call, real-time data collection through IVR, call queuing, text-to-speech and call recordings. It also helps engage viewers for marketing research, while outbound calls help keep customers updated.
Ambarish Gupta, founder & CEO of Knowlarity, said: "Every business is customer centric, but especially in the banking sector, it is of utmost importance that customers trust the bank they associate with and they demand personalised focus as they deal with a very important asset.
"It becomes increasingly important to ensure safety in transaction too. Here is where our solutions help banks address the communication gap and communicates with customers in a highly personalized manner, ensuring retention," he added.