Avaya has won the ‘Cloud China - 2016-2017 Annual Cloud Computing Excellent Solution Award’ for its Contact Center as a Service (CCaaS) solution at the fifth China International Conference on Cloud Computing Technology and Applications (Cloud China 2017).
According to a press release, Cloud China 2017 recognizes the achievements of players in the cloud industry in the country with the aim of creating and growing a new market for cloud computing solutions in China and abroad, as well as helping advance China into the Internet+ era.
The award judges include representatives from the Ministry of Industry as well as other government departments including the National Information Expert Advisory Committee, the Chinese Academy of Sciences, and the Chinese Academy of Engineering.
In November 2016, Avaya and UCloud, China’s largest independent public cloud provider, launched the award winning 'A Cloud', which allows customers to deploy contact center solutions in the cloud rapidly and cost-effectively.
While traditional contact center environments require high up-front capital investment and complex structure deployment, CCaaS solutions can be built and deployed quickly to manage and optimize existing infrastructures. 'A Cloud' is able to help customers migrate their locally deployed contact centers to the cloud via private or hybrid cloud solutions. It can also provide customers with a managed and multi-tenant service model to meet customer demands.