The Information Technology Authority (ITA) has held an open meeting with the heads of eTransformation teams from leading government entities in Oman.
The meeting, which was held at Knowledge Oasis, covered a range of topics, including smart government, emerging and future technologies, the impact of eTransformation in various sectors, investments and revenues, as well as examples of successful eTransformation projects in Oman.
The meeting also shed light on the priority plans for the next phase, the current status of eTransformation and the importance of activating the Official eGovernment Services Portal ‘Omanuna'.
During the meeting, Dr Bader Bin Salim Almanthari, acting DG, eServices Division at ITA, said: "This meeting aims to enhance the continuation of communication between ITA and government entities to drive the eTransformation forward, exchange experiences and highlight the exerted efforts in improving eServices. It focuses on maximizing public satisfaction, engagement and eParticipation through building a close relationship with the public based on trust.
"According to the global statistics, the expected value of eTransformation in various sectors will reach $100 trillion in 2025. The carbon dioxide emissions are expected to decrease by 20% by 2030 due to the development in eTransformation. In the Sultanate, for example, the Invest Easy Project of the Ministry of Commerce and Industry , spared the public over four million personal visits during four years. The Invest Easy also saved time, money and efforts as well as the volume of data exchanged electronically."
Ibrahim bin Talib AlWardi, acting director, eTransformation at ITA, reviewed the current status of eTransformation projects, and emphasized the need for further collaboration in supporting and implementing the projects identified by the eTransformation plan and capacity building in the knowledge fields through benefiting from the best international practices.
"The current phase of eTransformation requires Process re-engineering, systems, governance, processes and procedures improvement," he said.
The meeting also discussed the development process of Omanuna portal. Hamad Al-Zadjali, Acting Director of Omanuna Portal, said: "The latest updates in the portal include changing the navigation style to ensure easy access and the distribution of all services and content to 20 service sectors. Electronic participation, laws, policies, strategies, integrated government initiatives, sustainable development and development goals were also added to the portal."
The meeting also highlighted the integration of services and automation of operations and minimizing human intervention in various transactions. It also discussed the expected increase in future demand for these services and the impact of eTransformation on various transactions.
In addition, the challenges faced by eTransformation teams in government entities, which included limited budgets for all processes associated with transformation, were discussed. The proposal to make greater use of the government cloud in eTransformation projects was introduced as well. The teams also brought in the need for restructuring eTransformation teams to develop their work.