The Avaya Happiness Index on Blockchain, developed in the UAE and showcased at GITEX 2017, was voted a Gold Winner for innovation at the 31st Edison Award in New York City.
The awards, inspired by Thomas Edison’s persistence and inventiveness, recognise innovation, creativity and ingenuity in the global economy.
The Avaya Happiness Index on Blockchain securely collects and analyses customer data from multiple sources in real time, enables organisations to gain greater insight into their customers’ behaviour and respond quickly to user trends.
The solution was inspired by the Smart Dubai Happiness Agenda, an initiative designed to make Dubai the happiest city in the world. “This award, inspired by the various global initiatives being led by the UAE, showcases the thriving technology ecosystem within this nation and is yet another global mark of recognition for Dubai’s Happiness Agenda. When visionary leadership focuses on citizen happiness, and leverage the transformational capability of technology and collaboration, they unleash the immense power of human innovation.” said Nidal Abou-Ltaif, president of Avaya International.
“By combining Blockchain architecture with automated data analysis, the Avaya Happiness Index on Blockchain solution, developed in partnership with Avanza Innovations and Sundown.ai, delivers secure access to industry-wide, real-time competitive customer insights that organisations can use to stay competitive and drive customer loyalty,” said Ahmed Helmy, director, Advanced Solution Architect, Avaya International.
“In times of rapid change, it becomes essential to solve the problems customers are facing today while addressing the challenges of tomorrow. Alongside Avaya, we continue to turn conceptual technologies into business tools that provide a unique value proposition, like the ability to shape memorable customer experiences that adapt to consumer needs,” Waqas Mirza, CEO, Avanza Innovations.
“This award recognises Sundown.ai’s sophisticated Analytics AI Technology. With deep technological innovation at her core, Chloe, our AI engine, works with organizations to solve real business problems,” said Fabio Cardenas, CEO of Sundown.ai. “With that aim, Chloe’s Snap-in integration with Avaya’s Platform allows unified communications to become a bit smarter, creating the next generation of customer support analytics AI.”
The Blockchain infrastructure securely collects and shares
anonymous customer interaction data from a network of peers, while the
real-time automated analysis of speech and text (chat, IM, email and SMS)
interactions instantly identifies behaviours and trends, accelerating an organisation’s
ability to anticipate requirements and proactively respond to customer demands.
Being recognised with an Edison Award has become one of the highest accolades a company can receive in the fields of innovation and business. The awards are named after Thomas Alva Edison (1847-1931) whose inventions, new product development methods and innovative achievements literally changed the world, garnered him 1,093 U.S. patents, and made him a household name around the world.