Dubai Electricity and Water Authority (DEWA) has become the first government organisation to launch its Rammas service on Google's Artificial Intelligence (AI) platform.
Rammas, DEWA’s ‘virtual employee’ who answers customer queries, will now be available on iOS and Android platforms, Android televisions, watches, and smartphones, as well as smart home appliances.
“Rammas is DEWA’s virtual employee,” a Dubai Media Office statement said. “It can respond to an unlimited number of enquiries in record time. Rammas is characterised by its ability to learn and understand the needs of customers, according to their enquiries. Rammas analyses these based on available data and information and accurately answers most queries.”
H E Saeed Mohammed Al Tayer, MD and CEO, DEWA, said, “Through its adoption of AI technology, DEWA aims to provide high-quality services. DEWA has been a pioneer in supporting the Dubai 10x initiative, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to achieve Dubai’s vision to become the city of the future. This will be achieved by adopting new mechanisms of work, to develop the future, and contribute to Dubai’s sustainable competitiveness. DEWA also supports the Smart Dubai initiative, launched by His Highness, to make Dubai the smartest and happiest city in the world.”
By the end of January 2018, DEWA’s Rammas received over 698,000 enquiries less than a year after its launch. These queries were received via DEWA’s communication channels.